Maryam Ki Dastak
Public Service Delivery Platform
2023
Employee Self Service
Designed to replace PITB’s legacy HR dashboard, the Employee Self Service app introduced mobile-first tools that reshaped how employees manage attendance, leave, and internal coordination. With a 30% reduction in task completion time and a noticeable rise in adoption, the app became a catalyst for operational efficiency and workplace transparency.
- ClientPITB
- Year2023
- CategoryWorkforce management app
- Case Study View on Behance
RESEARCH
The redesign was driven by firsthand friction—slow approvals, scattered records, and limited access across devices. Internal usage audits and workflow breakdowns revealed where delays occurred and what features users needed most. These insights shaped a solution that prioritized immediacy, visibility, and role-specific control.
DESIGN
From swipe-based attendance to GPS-enabled check-ins, every feature was built to reduce effort and improve accuracy. The interface adapts to different user roles, offering tailored dashboards for employees, supervisors, and admins. Additional modules like Help Buddy and carpool coordination added depth, turning a utility app into a workplace companion.
TESTING
Instead of formal testing cycles, the team relied on live usage feedback and internal rollout observations. Adjustments were made in response to real-time behavior—refining approval flows, improving navigation, and ensuring that each module felt intuitive across devices and departments.
CONCEPT
The goal was simple: make HR tasks feel less like chores and more like seamless interactions. By shifting core functions to mobile, the ESS app gave employees and supervisors the freedom to manage work on the move—whether checking in, applying for leave, or booking a ride. It’s a system built around autonomy, clarity, and speed.
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